Client Quality Assurance Survey 2026

Step 1 of 9

11%

Your information

Company name

Name of person completing form

First Last

Your position

Agency staff performance

Are agency workers punctual?

Yes

Any comments?

Are agency workers presentable and dressed appropriately?

Yes

Any comments?

Do agency workers always have their ID cards with them?

Yes

Any comments?

Are agency workers competent at filling out records and reports?

Yes

Any comments?

Do agency workers have the correct skill mix to work in your service?

Yes

Any comments?

Do agency workers have good communication skills?

Yes

Any comments?

Do agency workers switch off their mobile phones while on duty?

Yes

Any comments?

Are you happy with the general performance of ENS agency workers?

Yes

Any comments?

Bookings team

Do the bookings team answer the telephone promptly?

Yes

Any comments?

Are the bookings team polite and courteous?

Yes

Any comments?

Are you kept up to date as your shifts are filled?

Yes

Any comments?

Do you feel that the consultants match your requirements

Yes

Any comments?

Are you informed if staff are running late?

Yes

Any comments?

Do you receive a staff profile when we have placed a new worker with you?

Yes

Any comments?

Do you find the information on staff profiles useful and informative?

Yes

Any comments?

Are your queries dealt with quickly and efficiently by the bookings team?

Yes

Any comments?

Human Resources department

Do you know how to make a complaint to the HR department?

Yes

Any comments?

Have you had to make a complaint to the HR department?

Yes

If 'Yes', was your complaint dealt with in a prompt and satisfactory manner?

Yes

Not applicable

If you have raised a complaint, or complaints to ENS, what were the areas of concern?

On-call service

Do you use our on-call out of hours service?

Yes

Any comments?

Do the on-call consultants answer the telephone promptly?

Yes

Not applicable

Any comments?

Are the on-call consultants polite and courteous when dealing with your call?

Yes

Any comments?

Do the on-call consultants keep you up-to-date and return your calls?

Yes

Any comments?

Accounts

Do you receive invoices promptly?

Yes

Any comments?

Are the invoices correct?

Yes

Any comments?

Are the accounts staff polite and courteous when dealing with you?

Yes

Any comments?

If you have account queries, are they dealt with promptly and to your satisfaction?

Yes

Not applicable

Any comments?

Training

Do you feel that our staff are sufficiently trained and knowledgeable?

Yes

Any comments?

Are there any areas in which you feel our staff would benefit from additional training?

Yes

If 'Yes', please specify.

Are you aware of the practical training courses provided by ENS?

Yes

Any comments?

Are you familiar with the ENS e-learning portal?

Yes

Any comments?

Recruitment

Are you confident that our recruitment process and compliance procedures are rigorous?

Yes

Any comments?

Additional feedback / suggestions / compliments

If you could improve the service you receive from ENS in one way, what would it be?

Overall, are you happy with the service that ENS provides to you?

Yes

Any comments?

Please feel free to make any additional comments regarding ENS in the space provided below.