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CQC rates ENS Care and Support as good

May 24, 2022

The team at ENS are celebrating after receiving a glowing report after an inspection from the Care Quality Commission (CQC) for their care services.

ENS Care and Support was rated ‘Good’ overall following the inspection.  The report highlighted that the service provides high standards of care in supporting people with learning difficulties and that the service is safe, effective, caring, responsive and well-led.

The inspectors spoke to relatives, carers and professionals of people who receive personal care.  They were full of praise saying that the service was ‘people led inclusive and empowered lives because of the ethos, values, attitudes and behaviours of management and staff’.  And ‘The people received kind and compassionate care and that staff respected people's privacy and dignity and promoted their independence’. Plus ‘Staff placed people's wishes, needs and rights at the heart of everything they did’.

The report also praised the staff, with many quotes from relatives saying that they had absolutely no concerns and that their loved ones were well supported.  Comments included, "They handle all [person's] medication and it's all written down. Even the changes after a visit to the GP are all logged on the system. There has never been a problem." And "There are regular care plan reviews for [names] and I always get an input. ENS have given [names] a quality of life…They have flourished here. It has been a godsend."

It was also wonderful to be reminded that our staff feel valued and supported and enjoyed working with ENS, with staff saying “I shadowed other staff and had time to read [person's] care plan. I feel very confident with ENS and the people I work with. If any problems ENS are there." Another said, "It's a good place to work. Management are 100% approachable and have an open-door policy."

Sally Jones, Care and Support Registered Manager said, “I am extremely proud of the entire team who do everything they can to support our clients to live their best lives. Our clients are the heart of our work, and it is rewarding that this has been recognised and acknowledged by the Care Quality Commission”.

Read the full CQC report for more detail on the inspection and outcomes.